Help & Support

STV Player

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Getting Started 11

• What is STV Player?
• What programmes do you have on STV Player?
• Which platforms are supported by STV Player?
• Why do I have to register to use STV Player?
• How old do you need to be to use STV Player?

See all 11 articles

Watching STV 32

• Do I need a TV licence to use STV Player?
• Is the online stream actually live?
• Why do you need to know my location?
• Can I watch STV Player if I'm not in Scotland?
• I live outside the UK. Why can't I watch any of your programmes?

See all 32 articles

STV Player+ 21

• What is STV Player+?
• Which devices is STV Player+ available on?
• Can I get a free trial of STV Player+?
• How do downloads work?
• Can I watch STV when I'm on holiday?

See all 21 articles

Your Account 4

• How do I reset my password?
• How do I manage my email subscriptions?
• How do I close my account?
• How do I update my account information?

Troubleshooting 18

• Why am I being taken to the Personal Details page on Log in?
• You tell me I'm using an ad blocker - how do I switch it off?
• My device isn't supported, what can I do?
• Youview: I hear a loud pop/static sound between every ad break
• I'm on an iOS device and get an Error Code 3 message.

See all 18 articles

Important Information 4

• Is the STV Player a regulated service?
• EPG Policy
• How can I find out about STV's environmental and sustainability strategies?
• How do I make a complaint?

How to Guides 0

Advice and Helplines

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Emmerdale - Domestic Abuse 1

• Emmerdale - Coercive Control

Corrie - Frankie aplastic anaemia 1

• Frankie Aplastic Anaemia

Emmerdale- Moira's Story 1

• Moira's Story

Tsunami: The Wave That Shook The World 1

• Tsunami: The Wave That Shook The World

Social Media Murders 3

• The Murder of Molly Mclaren
• The Murder of Grace Millane
• Social Media Murders - Helplines

Prince William: We Can End Homelessness 1

• Prince William: We Can End Homelessness

Fresh Cuts 1

• Unfiltered Women

Tonight - Keeping Care Alive: Hospices In Crisis? 1

• Keeping Care Alive - Hospices In Crisis?

Exposure: A Time To Die 1

• A Time To Die

I'm A Celebrity... Get Me Out Of Here! 1

• I'm A Celebrity... Get Me Out Of Here!

The Real Fatal Attraction 1

• The Real Fatal Attraction

TikTok: Murder Gone Viral 1

• TikTok: Murder Gone Viral

Until I Kill You 1

• Until I Kill You

Emmerdale - Parkinsons Storyline 0

Emmerdale - April goes missing 1

• April Goes Missing

DWARF STORY: LIFE WITHOUT LITTLE PEOPLE? 1

• DWARF STORY: LIFE WITHOUT LITTLE PEOPLE?

Spiking: How Safe Is Your Night Out? - Tonight 1

• Spiking: How Safe Is Your Night Out? - Tonight

Daily Mirror Pride of Britain Awards 2024 1

• Daily Mirror Pride of Britain Awards 2024

Coronation Street - Gail's Heart Attack 1

• Coronation Street - Gail's Heart Attack

Emmerdale - Moira's Story 1

• Moira's Brain Tumour Storyline

I CUT OFF HIS PENIS: THE TRUTH BEHIND THE HEADLINES 1

• I Cut Off His Penis: The Truth Behind The Headlines

Twisted Twins 1

• Twisted Twins

Platform 7 1

• Platform 7

Motor Neurone Disease - Coronation Street 1

• Paul's MND Storyline

The Tower 1

• The Tower - Season 2

Crime 0

Emmerdale - Belle's Abortion Story 1

• Belle's Abortion Story

Long Lost Family False Identities Special 1

• Long Lost Family False Identities Special

Coronation Street - Miscarriage 1

• The Miscarriage Association

Coronation Street - Lauren's Story 1

• Lauren's Story

Coronation Street - Paul's Story 1

• Paul's Story - Mental Health and Suicide

Coronation Street - Toyah's Cancer Story 1

• Ovarian Cancer Storyline

Emmerdale- Matty's Story 1

• Matty's Story - Galop

The Murder of Grace Millane: Social Media Murders 1

• Helplines and Sources of Information

Emmerdale - Cancer Storyline 1

• Chas Cancer Storyline

Exposure - Maternity - Broken Trust 0

Coronation Street - Bullying Storyline 2

• Liam's Bullying Storyline
• Liam's Story - Mental Health

Emmerdale - PTSD UK 1

• Emmerdale - PTSD UK

Emmerdale - Bereavement 1

• Emmerdale - Bereavement

Murder In The Family 1

• Murder In The Family

Coronation Street - Toyah's Story 1

• Toyah's Story - Baby Loss

ELLIE SIMMONDS: FINDING MY SECRET FAMILY 1

• ELLIE SIMMONDS: FINDING MY SECRET FAMILY

KATE GARRAWAY: DEREK'S STORY 1

• KATE GARRAWAY: DEREK'S STORY

Glitter: The Popstar Paedophile 1

• Glitter: The Popstar Paedophile

Chris Kamara: Lost for Words 1

• Chris Kamara: Lost for Words

Coronation Street - Leanne's Story 1

• Leanne's Story - Bereavement

TONIGHT 0

The British Airways Killer 1

• The British Airways Killer

BARBARA KNOX AT 90 1

• Barbara Knox at 90

Mental Health Helplines 28

• Royal College of Psychiatrists
• The Mental Health Foundation
• Mind
• Breathing Space (Scotland)
• SAMH (Scottish Action for Mental Health)

See all 28 articles

Exposure: Gymnastics: A Culture of Abuse? 1

• Exposure: Gymnastics: A Culture of Abuse?

Breathtaking 0

Born From the Same Stranger 0

Ed's Gambling Storyline - Coronation Street 0

Coronation Street - Abi's Story 1

• Abi's Deep Fake

GHISLAINE, PRINCE ANDREW & THE PAEDOPHILE 0

Emmerdale 1

• Emmerdale- Heath Storyline

Mr Bates V The Post Office 1

• Mr Bates v The Post Office

Vera 0

THE REAL FULL MONTY: JINGLE BALLS 0

Homeless Families: Our Christmas Crisis 0

Tonight - Elderly Drivers: Putting the Brakes On? 0

Kate Garraway's Life Stories - Helpline 2

• Kate Garraway's Life Stories - Anton Du Beke
• Kate Garraway's Life Stories - Ruby Wax

Return To Lockerbie With Lorraine Kelly 0

Emmerdale - Rape Storyline 2

• Emmerdale - Rape Crisis Scotland
• Emmerdale - Lydia's Story-Rape Crisis

Coronation Street - Amy's Rape Story 1

• Amy's Rape Story - Helpline

A Time to Die 1

• A Time to Die

Ukraine's Stolen Children 0

Carers & Young Carers 1

• Carers & Young Carers information

Ryan's Acid Attack Story - Coronation Street 1

• Ryan - Acid Attack

The Long Shadow 1

• The Long Shadow

Daily Mirror Pride of Britain Awards 2023 1

• Daily Mirror Pride of Britain Awards 2023

Emmerdale - PMDD 1

• Emmerdale - Cathy PMDD

Miscarriage: Our Hidden Loss- Tonight 1

• Miscarriage: Our Hidden Loss- Tonight

Emmerdale - Bob's Storyline 0

Emmerdale | Samaritans 2

• Emmerdale - Mental Health
• Paddy's Depression

Paul O'Grady's Little Heroes 1

• Paul O'Grady's Little Heroes - Charity Information

Emmerdale - Lydia's story 2

• Huntington's Disease Association
• Scottish Huntington's Association

Catching my Rapist 1

• Catching my Rapist

Secrets of the Bay City Rollers 1

• Secrets of the Bay City Rollers

Vicky McClure: My Grandad's War 1

• Vicky McClure: My Grandad's War

Maryland 1

• Maryland

Domestic Abuse Helplines 1

• Domestic Abuse helplines and resources

Emmerdale - Meningitis 1

• Emmerdale - Chloe's Meningitis Storyline

John & Joe Bishop: Life After Deaf 1

• John & Joe Bishop: Life After Deaf

Cancer Helplines and Advice 5

• Child Cancer
• Bowel Cancer
• Male Cancers
• Breast Cancer and Mastectomy
• Skin Cancer

The Martin Lewis Money Show 1

• The Martin Lewis Money Show

Jason & Clara: In Memory of Maudie 1

• Jason & Clara: In Memory of Maudie

LGBTQ+ 1

• Emmerdale - Arthur LGBTQ+

Coronation Street - Stalking Storyline 1

• Coronation Street - The Suzy Lamplugh Trust

Coronation Street - Victim Support 0

Paxman - Putting up with Parkinson's 1

• Paxman - Putting up with Parkinson's

Women & The Police: The Inside Story - EXPOSURE 1

• Women and the Police - The Inside Story

Maternal 1

• Maternal

Emmerdale - Marlon's Story 1

• Emmerdale - The Stroke Association

Max's Story - Coronation Street 1

• Max's Story - Coronation Street

Emmerdale- Bernice Storyline 1

• Emmerdale- Bernice Storyline -Menopause

Emmerdale - Nicola's Attack Storyline 2

• Emmerdale - Nicola's PTSD Storyline
• Emmerdale - Nicola's Attack Storyline

Children of Ukraine 1

• Children of Ukraine

Emmerdale - Faith's Story 1

• Emmerdale - Faith's Breast Cancer Storyline

The Daily Mirror Pride of Britain Awards 2022 1

• Pride of Britain Information and Advice

The Walk-In 1

• The Walk-In

Nazi Hunters: The Real Walk-In 2

• Nazi Hunters: The Real Walk-In
• Nazi Hunters: The Real Walk-In

Emmerdale - Teen Pregnancy Storyline 1

• Emmerdale - Teen Pregnancy Storyline

The Rage: America's Domestic Violence 1

• The Rage: America's Domestic Violence

Summer Unplanned Pregnancy - Corrie 1

• Summer's Unplanned Pregnancy - Coronation Street

Coronation Street- Audrey's Story 1

• Help and Advice

Coronation Street | April 2022 4

• The Miscarriage Association
• Summer's Story | Diabetes UK
• Summer's Story | Young Minds
• Amy's Story | FRANK

Emmerdale - Charity's Story 1

• Charity's Ectopic Pregnancy

CORRIE Maria - Online abuse 1

• CORRIE Maria - Online abuse

Emmerdale - Leyla's Story 1

• Emmerdale - Leyla's Story

Ghislaine, Prince Andrew and the Paedophile 1

• Helplines and Sources of Information

Kelly Holmes: Being Me 2

• Kelly Holmes: Being Me - Mind
• Kelly Holmes: Being Me - LGBT+ Support

Bodies of Evidence: The Butcher Surgeon 1

• Bodies of Evidence: The Butcher surgeon - Breast Cancer

Coronation Street - Faye's Story 1

• Coronation Street - Faye's Story

Coronation Street | Summer's Story 3

• Young Minds
• Friday 30th July
• 14th January 2022

Against the Odds: Jonny Murtagh 1

• Helplines and Sources of Information

Emmerdale- Racist attacks 1

• Emmerdale- Racism storyline

Coronation Street | Seb's Story 2

• Victim Support Scotland
• Sophie Lancaster Foundation

Julia Bradbury: Breast Cancer and Me 1

• Helplines and Sources of Information

Emmerdale | April 2022 2

• The Stroke Assosiation
• Stephen Lawrence Day Foundation

Long Lost Family Special: Shipped to Australia 1

• Helplines and Sources of Information

Falklands: Island of Secrets 1

• Helplines and Sources of Information

Worlds Collide: The Manchester Bombing 1

• Helplines and Sources of Information

Fighting Fat: A Cure for Obesity - Tonight 1

• Helplines and Sources of Information

Holding 1

• Holding | Sexual Assault and Suicide

Coronation Street | March 2022 1

• Abi's Story

The Tonight Programme 1

• Louise Minchin: The Truth About Stalking

Angela Black 1

• Helplines and Sources of Information

Emmerdale | February 2022 1

• Monday 28th

Coronation Street | February 2022 2

• FRANK
• Male Survivors Partnership

The Good Karma Hospital 1

• SANDS

Kate Garraway's Life Stories 2

• Samaritans
• The Anti-Bullying Alliance

Tonight: Dying with Dignity? 1

• Helplines and Sources of Information

Anne 1

• Sources of Information

Strictly The Real Full Monty 1

• Helplines and Sources of Information

Emmerdale | December 2021 1

• Priya's Story

Emmerdale | November 2021 1

• Priya's Story | Changing Faces

Coronation Street | Kelly's Story 3

• Samaritans
• NSPCC
• Crisis

The World's Fattest Man: 10 Years On 1

• Helplines and Sources of Information

Britain's 'Virginity' Clinics Uncovered 1

• Helplines and Sources Of Information

The Long Call 1

• Sources of Information and Advice

Unwind With STV 1

• Helplines and Sources of Information

Emmerdale | October 2021 1

• Tracey's Story | APNI

Savile: Portrait of a Preditor 1

• Helplines and Sources of Information

Coronation Street | Aled's Story 1

• The National Deaf Children's Society

Emmerdale | September 2021 5

• April's Story | The Anti Bullying Alliance
• Leyla's Story | The Miscarriage Association
• Tracey's Story | APNI
• Tracey's Story | Samaritans
• Ethan's Story | Terrence Higgins Trust

Long Lost Family: Born Without Trace: What Happened Next? 1

• Advice and Sources of Information

Butterfly 3

• Gendered Intelligence
• Stonewall
• Mermaids

Coronation Street | Abi's Story 1

• Friday 10th September

Coronation Street | Nina's Story 1

• Monday 30th August

Professor T 1

• Episode 1 | Women's Aid and Rape Cricis

Emmerdale | August 2021 4

• Tracey's Story | APNI
• Liv's Story | Alcoholics Anonymous
• Liv's Story | Rape Crisis
• Ethan's Story | HIV

Hidden Disabilities; What's The Truth? Tonight 1

• Available Helplines and Support

Coronation Street | James' Story 2

• Monday 26th July
• Friday 30th July

Coronation Street | Alina's Story 1

• Wednesday 4th August

Tonight: Are You Drinking Too Much? 1

• Advice and Support Information

Emmerdale | July 2021 4

• Macmillan Cancer Support
• Anti Bullying
• Liam's Story | Bereavement Care
• Alcoholics Anonymous

Long Lost Family 2

• Available Helplines and Advice
• Sources of Information

Harry's Heroes: Euro Having A Laugh Again! 1

• Available Helplines and Sources of Information

Piers Morgan's Life Stories 1

• Advice and Helplines

Coronation Street- Hate Crime 1

• Available Helplines and Sources of Information

Eating Disorder helplines 1

• Available sources of information and helplines

Headaches, Migraine and Pain Management 1

• Available helplines and sources of information

Relationships 2

• Available helplines and sources of information
• This Morning - Divorce & Separation Helplines

STV News at Six - Mental Health 1

• Available helplines and sources of information

OCD Helplines 1

• Available helplines and sources of information

Kate Garraway - Finding Derek 1

• Available helplines and sources of information

Asthma 2

• Available helplines and sources of information
• This Morning - Hay fever helplines

Sexual Harassment, Abuse and Personal Safety 1

• Sexual Harassment, abuse and personal safety

Scotland Tonight - Mental Health, Grief and Suicide 1

• Available helplines and sources of information

IVF, Donor Conception & Surrogacy 1

• Available helplines and sources of information

HIV & AIDS helplines 1

• Available helplines and sources of information

Home Schooling Resources 1

• Available helplines and sources of information

Loneliness 1

• Available helplines and sources of information

Emmerdale - Down's Syndrome 1

• Available Helplines and Sources of Information

Emmerdale - Epilepsy 1

• Available helplines and sources of information

Grief, loss and bereavement helplines 0

Miscarriage and Baby Loss helplines 1

• Available helplines and sources of information

Bullying and Cyber bullying helplines 1

• Available helplines and sources of information

Eating Disorders 1

• Available helplines and sources of information

Autism and Aspergers helplines 1

• Available helplines and sources of information

Debt and Food Banks 1

• Available helplines and sources of information

Sleep Help 1

• Available helplines and sources of information

Gaming Addiction and Young People 1

• Available helplines and sources of information

Parenting Helplines 19

• Family Lives
• ParentLine Scotland
• Action for Children
• Channel Mum
• Home-Start

See all 19 articles

Endometriosis Helplines 1

• Available helplines and sources of information

Alzheimer's and Dementia helplines 1

• Available Helplines and sources of information

Adult and Child Bereavement 1

• Available helplines and sources of information

Diabetes 1

• Available Helplines and sources of information

Anti-bullying helplines and information 1

• Available helplines and sources of information

Phobia Helplines 1

• This Morning - Phobia helplines and resources

Blood, Tissue, Stem Cell and Organ Donation 1

• Available helplines and sources of information

Gender Dysphoria 1

• Available helplines and sources of information

Down's Syndrome 1

• Available helplines and sources of information

Drug Addiction Helplines 16

• NHS Choices - Drugs
• Royal College of Psychiatrists - Drugs
• GovUK – Drugs & Driving – The Law
• Think - Drugs
• Talk to Frank - Drugs

See all 16 articles

Alcohol Addiction Helplines 17

• Gov UK – Health Risks from Alcohol
• NHS Choices: Alcohol
• Talk to FRANK
• Drinkline
• Drink Aware

See all 17 articles

Young People & Stress 0

Revenge Porn Helplines 1

• Available helplines and sources of information

Pregnancy and Childbirth 1

• Available helplines and sources of information

Anxiety and Panic Attacks 1

• Available helplines and sources of information

Loneliness and Older People 1

• Available helplines and sources of information

Menopause and Hysterectomy 1

• Available helplines and sources of information

Blood, Tissue, Stem cell & Organ donation 1

• Available helplines and sources of information

Lupus helplines 1

• Lupus Helplines and sources of information

First Aid 1

• How to perform first aid

Rape and Sexual Assault Helplines 9

• NHS
• Rape Crisis
• Victim Support
• Women Against Rape
• The Survivors Trust

See all 9 articles

Pet Related Helplines and Information 2

• Pet Safety resources
• Pet Bereavement Resources

Sepsis Helplines and Information 1

• Sepsis helplines and information

Coronavirus Advice and Support 2

• Hidden Disabilities Exempt Card
• Coronavirus & Your Mental Health

PND, Postpartum and Puerperal Depression 13

• NHS – Postnatal Depression & Puerperal Psychosis
• Royal College of Psychiatrists - Postnatal and Postpartum Depression
• MIND
• Pandas Foundation
• Association for Post Natal Illness

See all 13 articles

Ghislaine, Prince Andrew and the Paedophile Documentary 0

STV Children's Appeal 2022 0