Help & Support

We are aware some users are being directed to the Personal Details page after signing in or clicking on content. If you are having this issue we would...

Look the for the red ad-blocking logo with the letters ABP in either your address bar of your web browser or at the foot of the page.  Clicking on this wi...

STV Player is available on a wide range of platforms and devices, you can review the  list of supported devices and platforms to see if there is an alternat...

This is a known issue we are currently investigating. As a work-around, you can: Bring up the Youview menu, but pressing the blue ‘Home’ on the ...

These errors are usually due to internet connection issues or geo-location issues - where your location is being reported wrongly or you are outside the UK....

Yes, if you are still having problems with playing any videos or you have general feedback then please contact using the email below. To help get ...

You will be asked to do this when setting STV Player up on the following platforms: Youview Samsung Freeview Play Fire TV Google TV Freesat ...

We use geo-location services to determine where you are located - we need to do this as our service is only available in the UK, with some like the Live TV ...

The Chromecast option is available on the iOS app where: You are on the same network as your Chromecast device, You are using iOS15 or later, You ha...

The following message is shown if your device is unable to use the STV Player app.   The Android app is only available for use on Phones and Tab...