Help & Support

STV Player

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Getting Started 10

• What is the STV Player?
• What programmes do you have on STV Player?
• Which platforms are supported by STV Player?
• Why do I have to register to use STV Player?
• How old do you need to be to use STV Player?

See all 10 articles

Watching STV 26

• Do I need a TV licence to use the STV Player?
• Is the online stream actually live?
• Why do you need to know my location?
• Can I watch the STV Player if I'm not in Scotland?
• I live outside the UK. Why can't I watch many of your programmes?

See all 26 articles

STV Player+ 16

• What is STV Player+?
• Which devices is STV Player+ available on?
• Can I get a free trial of STV Player+?
• Can I watch STV when I'm on holiday?
• How do I pay for STV Player+?

See all 16 articles

Your Account 4

• How do I reset my password?
• How do I manage my email subscriptions?
• How do I delete my account?
• How do I update my account information?

Troubleshooting 11

• Why am I being taken to the Personal Details page on Log in?
• Why does the video picture sometimes freeze?
• You tell me I'm using an ad blocker - how do I switch it off?
• My device isn't supported, what can I do?
• Youview: I hear a loud pop/static sound between every ad break

See all 11 articles

Important Information 3

• Is the STV Player a regulated service?
• Soccer Aid for Unicef 2020 - Information and donation link
• EPG Policy

How to Guides 0

Advice and Helplines

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Loose Women - HIV & AIDS helplines 1

• Available helplines and sources of information

Loose Women - Domestic abuse helplines for men and women 1

• Available helplines and sources of information

Finding Alice - Bereavement helplines 1

• Available helplines and sources of information

Loose Women - Clares Law Domestic Violence Helplines 18

• 24hr Domestic Violence Helpline
• Scottish Women’s Aid
• Refuge
• The Hideout
• Mankind

See all 18 articles

This Morning - Home Schooling Resources 1

• Available helplines and sources of information

This Morning - Domestic Abuse 1

• Available helplines and sources of information

This Morning - IVF, Donor Conception & Surrogacy 1

• Available helplines and sources of information

This Morning - Coronavirus - Your Mental Health 1

• This Morning - Coronavirus & Your Mental Health information

This Morning - Relationships 1

• Available helplines and sources of information

This Morning - Loneliness 1

• Available helplines and sources of information

Emmerdale - Down's Syndrome 1

• Available Helplines and Sources of Information

Emmerdale - Epilepsy 1

• Available helplines and sources of information

Loose Women - Grief, loss and bereavement helplines 0

Loose Women - Miscarriage and baby loss helplines 1

• Available helplines and sources of information

This Morning - Baby Loss Helplines 1

• Available helplines and sources of information

Loose Women - Mental Health Helplines 29

• Royal College of Psychiatrists
• The Mental Health Foundation
• Mind
• Breathing Space (Scotland)
• SAMH (Scottish Association for Mental Health)

See all 29 articles

Loose Women - Pregnancy and Childbirth helplines 1

• Available helplines and sources of information

This Morning - Bullying and Cyber bullying helplines 1

• Available helplines and sources of information

Loose Women - Eating Disorders 1

• Available helplines and sources of information

Loose Women - Autism and Aspergers helplines 1

• Available helplines and sources of information

Loose Women - Breast Cancer 1

• Available helplines and sources of information

This Morning - Debt and Food Banks 1

• Available helplines and sources of information

Loose Women - Parenting Helplines 1

• Available helplines and sources of information

This Morning - Sleep Help 1

• Available helplines and sources of information

This Morning - Gaming Addiction and Young People 1

• Available helplines and sources of information

This Morning - Parenting Helplines 19

• Family Lives
• ParentLine Scotland
• Action for Children
• Channel Mum
• Home-Start

See all 19 articles

This Morning - Asthma 1

• Available helplines and sources of information

This Morning - Endometriosis Helplines 1

• Available helplines and sources of information

Loose Women - Domestic violence helplines for men and women 19

• Women's Aid Federation of England
• Scottish Women's Aid
• Northern Ireland Women’s Aid Federation
• Refuge
• The Hideout

See all 19 articles

Loose Women - Alzheimer's and Dementia helplines 1

• Available Helplines and sources of information

This Morning - Adult and Child Bereavement 1

• Available helplines and sources of information

This Morning - Diabetes 1

• Available Helplines and sources of information

This Morning - Mental Health 1

• Available Helplines and sources of information

Loose Women - Menopause 1

• Download our menopause support sheet

Loose Women - Anti-bullying helplines and information 1

• Available helplines and sources of information

This Morning - Phobia Helplines 1

• This Morning - Phobia helplines and resources

This Morning - Blood, Tissue, Stem Cell and Organ Donation 1

• Available helplines and sources of information

This Morning - Suicide Prevention and Mental Health 1

• Available helplines and sources of information

This Morning - Gender Dysphoria 1

• Available helplines and sources of information

This Morning - Down's Syndrome 1

• Available helplines and sources of information

Loose Women - Drug Addiction Helplines 16

• NHS Choices - Drugs
• Royal College of Psychiatrists - Drugs
• GovUK – Drugs & Driving – The Law
• Think - Drugs
• Talk to Frank - Drugs

See all 16 articles

Loose Women - Alcohol Addiction 17

• Gov UK – Health Risks from Alcohol
• NHS Choices: Alcohol
• Talk to FRANK
• Drinkline
• Drink Aware

See all 17 articles

Coronation Street - Oliver's Story 2

• The Lily Foundation
• Wellcome Trust Centre for Mitochondrial Research

This Morning - Breast Cancer and Mastectomy 1

• Available helplines and sources of information

This Morning - Menopause & Hysterectomy Helplines 1

• This Morning - Menopause & Hysterectomy helplines & resources

This Morning - Male Cancers 1

• Available helplines and sources of information

This Morning - Young People & Stress 1

• This Morning - Resources for Young People & Stress

Loose Women - Revenge Porn Helplines 1

• Available helplines and sources of information

Loose Women - Cancer 0

This Morning - Pregnancy and Childbirth 1

• Available helplines and sources of information

This Morning - Anxiety and Panic Attacks 1

• Available helplines and sources of information

Emmerdale - Barnardos 1

• Available helplines and sources of information

This Morning - Headaches, Migraine and Pain Management 1

• Available helplines and sources of information

This Morning - Bowel Cancer 1

• Available helplines and sources of information

This Morning - Loneliness and Older People 1

• Available helplines and sources of information

This Morning - Child Cancer 1

• Available helplines and sources of information

This Morning - Rape and Sexual Abuse 1

• Available helplines and sources of information

This Morning - Blood, Tissue, Stem cell & Organ donation 1

• Available helplines and sources of information

Loose Women - Menopause and Hysterectomy 1

• Available helplines and sources of information

Emmerdale Family Trees: The Sugdens - Rape Crisis 1

• Rape Crisis

Loose Women - Lupus helplines 1

• Lupus Helplines and sources of information

Loose Women - First Aid 1

• How to perform first aid

This Morning - Pet Bereavement 1

• This Morning - Pet Bereavement resources

Loose Women - Skin Cancer 1

• Loose Women - Skin Cancer Resources

Emmerdale - Lydia's story 2

• Huntington's Disease Association
• Scottish Huntington's Association

Loose Women - Rape and Sexual Assault Helplines 9

• NHS
• Rape Crisis
• Victim Support
• Women Against Rape
• The Survivors Trust

See all 9 articles

Coronation Street - Yasmeen's Story 2

• Women's Aid
• Clare's Law/Domestic Violence Disclosure Scheme

This Morning - Domestic Abuse Helplines 1

• This Morning - Domestic Abuse helplines and resources

This Morning - Restorative Justice helplines 1

• This Morning - Restorative Justice helplines and resources

This Morning - Pet Safety 1

• This Morning - Pet Safety resources

This Morning - Sepsis Helplines and Information 1

• This Morning - Sepsis helplines and information

This Morning - Face Masks and Exemption signs 1

• Hidden Disabilities Exempt Card

This Morning - Carers & Young Carers 1

• This Morning - Carers & Young Carers information

Loose Women - Helplines for adult survivors of childhood abuse 8

• NAPAC (National Association of People Abused in Childhood)
• Safeline
• The Survivors Trust
• RASAC (Rape and Sexual Abuse Support Centre)
• Rape Crisis

See all 8 articles

Loose Women - PND, Postpartum and Puerperal Depression 13

• NHS – Postnatal Depression & Puerperal Psychosis
• Royal College of Psychiatrists - Postnatal and Postpartum Depression
• MIND
• Pandas Foundation
• Association for Post Natal Illness

See all 13 articles

Soaps - LGBTQ+ Support 2

• Coronation Street - LGBT+ Switchboard
• Coronation Street - Stonewall

Emmerdale - The Miscarriage Association 1

• The Miscarriage Association

Ross Kemp: Living with Dementia 3

• Alzheimer’s Society
• Alzheimer’s Research UK
• MPS Society

The 7 Up Collection 1

• Helplines for information and advice on Mental Health Issues

Long Lost Family Special: Born Without Trace 4

• CoramBAAF
• PAC-UK & Adoption UK
• Samaritans
• Looking for help tracing a missing family member?