Help & Support

STV Player

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Getting Started 8

• What is the STV Player?
• What programmes do you have on STV Player?
• Which platforms are supported by STV Player?
• Why do I have to register to use STV Player?
• What do I need to watch STV live on my smartphone?

See all 8 articles

Watching STV 28

• Do I need a TV licence to use the STV Player?
• Is the online stream actually live?
• Why do you need to know my location?
• Can I watch the STV Player if I'm not in Scotland?
• I live outside the UK. Why can't I watch any of your programmes?

See all 28 articles

STV Player+ 15

• What is STV Player+?
• Which devices is STV Player+ available on?
• Can I get a free trial of STV Player+?
• How do downloads work?
• Can I watch STV when I'm on holiday?

See all 15 articles

Your Account 4

• How do I reset my password?
• How do I manage my email subscriptions?
• How do I delete my account?
• How do I update my account information?

Troubleshooting 12

• Why am I being taken to the Personal Details page on Log in?
• Why does the video picture sometimes freeze or buffers?
• You tell me I'm using an ad blocker - how do I switch it off?
• My device isn't supported, what can I do?
• Youview: I hear a loud pop/static sound between every ad break

See all 12 articles

Important Information 3

• Is the STV Player a regulated service?
• Soccer Aid for Unicef 2020 - Information and donation link
• EPG Policy

How to Guides 0

Advice and Helplines

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Angela Black 1

• Helplines and Sources of Information

Unwind With STV 1

• Helplines and Sources of Information

Emmerdale | October 2021 1

• Tracey's Story | APNI

Savile: Portrait of a Preditor 1

• Helplines and Sources of Information

Coronation Street | Aled's Story 1

• The National Deaf Children's Society

Emmerdale | September 2021 5

• April's Story | The Anti Bullying Alliance
• Leyla's Story | The Miscarriage Association
• Tracey's Story | APNI
• Tracey's Story | Samaritans
• Ethan's Story | Terrence Higgins Trust

Long Lost Family: Born Without Trace: What Happened Next? 1

• Advice and Sources of Information

Butterfly 3

• Gendered Intelligence
• Stonewall
• Mermaids

Coronation Street | Abi's Story 1

• Friday 10th September

Coronation Street | Kelly's Story 1

• Samaritans

Coronation Street | Nina's Story 1

• Monday 30th August

Emmerdale | August 2021 4

• Tracey's Story | APNI
• Liv's Story | Alcoholics Anonymous
• Liv's Story | Rape Crisis
• Ethan's Story | HIV

Hidden Disabilities; What's The Truth? Tonight 1

• Available Helplines and Support

Coronation Street | James' Story 2

• Monday 26th July
• Friday 30th July

Coronation Street | Alina's Story 1

• Wednesday 4th August

Coronation Street | Summer's Story 2

• Young Minds
• Friday 30th July

Tonight: Are You Drinking Too Much? 1

• Advice and Support Information

Emmerdale | July 2021 4

• Macmillan Cancer Support
• Anti Bullying
• Liam's Story | Bereavement Care
• Alcoholics Anonymous

Professor T 1

• Episode 1 | Women's Aid and Rape Cricis

Long Lost Family 2

• Available Helplines and Advice
• Sources of Information

Harry's Heroes: Euro Having A Laugh Again! 1

• Available Helplines and Sources of Information

Piers Morgan's Life Stories 1

• Advice and Helplines

Coronation Street- Hate Crime 1

• Available Helplines and Sources of Information

This Morning - Mental Health 1

• Available Helplines and sources of information

This Morning - Eating Disorder helplines 1

• Available sources of information and helplines

This Morning - Headaches, Migraine and Pain Management 1

• Available helplines and sources of information

This Morning - Relationships 2

• Available helplines and sources of information
• This Morning - Divorce & Separation Helplines

STV News at Six - Mental Health 1

• Available helplines and sources of information

This Morning - OCD Helplines 1

• Available helplines and sources of information

Kate Garraway - Finding Derek 1

• Available helplines and sources of information

This Morning - Asthma 2

• Available helplines and sources of information
• This Morning - Hay fever helplines

This Morning - Sexual Harassment, abuse and personal safety 1

• Sexual Harassment, abuse and personal safety

Loose Women - Domestic abuse helplines for men and women 1

• Available helplines and sources of information

Scotland Tonight - Mental Health, Grief and Suicide 1

• Available helplines and sources of information

Loose Women - Clares Law Domestic Violence Helplines 18

• 24hr Domestic Violence Helpline
• Scottish Women’s Aid
• Refuge
• The Hideout
• Mankind

See all 18 articles

This Morning - Coronavirus - Your Mental Health 1

• This Morning - Coronavirus & Your Mental Health information

This Morning - IVF, Donor Conception & Surrogacy 1

• Available helplines and sources of information

This Morning - HIV & AIDs Helplines 1

• Available helplines and sources of information

Loose Women - Parenting Helplines 1

• Available helplines and sources of information

Loose Women - HIV & AIDS helplines 1

• Available helplines and sources of information

This Morning - Home Schooling Resources 1

• Available helplines and sources of information

This Morning - Domestic Abuse 1

• Available helplines and sources of information

This Morning - Loneliness 1

• Available helplines and sources of information

Emmerdale - Down's Syndrome 1

• Available Helplines and Sources of Information

Emmerdale - Epilepsy 1

• Available helplines and sources of information

Loose Women - Grief, loss and bereavement helplines 0

Loose Women - Miscarriage and baby loss helplines 1

• Available helplines and sources of information

This Morning - Baby Loss Helplines 1

• Available helplines and sources of information

Loose Women - Mental Health Helplines 29

• Royal College of Psychiatrists
• The Mental Health Foundation
• Mind
• Breathing Space (Scotland)
• SAMH (Scottish Association for Mental Health)

See all 29 articles

Loose Women - Pregnancy and Childbirth helplines 1

• Available helplines and sources of information

This Morning - Bullying and Cyber bullying helplines 1

• Available helplines and sources of information

Loose Women - Eating Disorders 1

• Available helplines and sources of information

Loose Women - Autism and Aspergers helplines 1

• Available helplines and sources of information

Loose Women - Breast Cancer 1

• Available helplines and sources of information

This Morning - Debt and Food Banks 1

• Available helplines and sources of information

This Morning - Sleep Help 1

• Available helplines and sources of information

This Morning - Gaming Addiction and Young People 1

• Available helplines and sources of information

This Morning - Parenting Helplines 19

• Family Lives
• ParentLine Scotland
• Action for Children
• Channel Mum
• Home-Start

See all 19 articles

This Morning - Endometriosis Helplines 1

• Available helplines and sources of information

Loose Women - Domestic violence helplines for men and women 19

• Women's Aid Federation of England
• Scottish Women's Aid
• Northern Ireland Women’s Aid Federation
• Refuge
• The Hideout

See all 19 articles

Loose Women - Alzheimer's and Dementia helplines 1

• Available Helplines and sources of information

This Morning - Adult and Child Bereavement 1

• Available helplines and sources of information

This Morning - Diabetes 1

• Available Helplines and sources of information

Loose Women - Menopause 1

• Download our menopause support sheet

Loose Women - Anti-bullying helplines and information 1

• Available helplines and sources of information

This Morning - Phobia Helplines 1

• This Morning - Phobia helplines and resources

This Morning - Blood, Tissue, Stem Cell and Organ Donation 1

• Available helplines and sources of information

This Morning - Suicide Prevention and Mental Health 1

• Available helplines and sources of information

This Morning - Gender Dysphoria 1

• Available helplines and sources of information

This Morning - Down's Syndrome 1

• Available helplines and sources of information

Loose Women - Drug Addiction Helplines 16

• NHS Choices - Drugs
• Royal College of Psychiatrists - Drugs
• GovUK – Drugs & Driving – The Law
• Think - Drugs
• Talk to Frank - Drugs

See all 16 articles

Loose Women - Alcohol Addiction 17

• Gov UK – Health Risks from Alcohol
• NHS Choices: Alcohol
• Talk to FRANK
• Drinkline
• Drink Aware

See all 17 articles

This Morning - Breast Cancer and Mastectomy 1

• Available helplines and sources of information

This Morning - Menopause & Hysterectomy Helplines 1

• This Morning - Menopause & Hysterectomy helplines & resources

This Morning - Male Cancers 1

• Available helplines and sources of information

This Morning - Young People & Stress 1

• This Morning - Resources for Young People & Stress

Loose Women - Revenge Porn Helplines 1

• Available helplines and sources of information

This Morning - Pregnancy and Childbirth 1

• Available helplines and sources of information

This Morning - Anxiety and Panic Attacks 1

• Available helplines and sources of information

This Morning - Bowel Cancer 1

• Available helplines and sources of information

This Morning - Loneliness and Older People 1

• Available helplines and sources of information

This Morning - Child Cancer 1

• Available helplines and sources of information

This Morning - Rape and Sexual Abuse 1

• Available helplines and sources of information

This Morning - Blood, Tissue, Stem cell & Organ donation 1

• Available helplines and sources of information

Loose Women - Menopause and Hysterectomy 1

• Available helplines and sources of information

Loose Women - Lupus helplines 1

• Lupus Helplines and sources of information

Loose Women - First Aid 1

• How to perform first aid

This Morning - Pet Bereavement 1

• This Morning - Pet Bereavement resources

Loose Women - Skin Cancer 1

• Loose Women - Skin Cancer Resources

Emmerdale - Lydia's story 2

• Huntington's Disease Association
• Scottish Huntington's Association

Loose Women - Rape and Sexual Assault Helplines 9

• NHS
• Rape Crisis
• Victim Support
• Women Against Rape
• The Survivors Trust

See all 9 articles

This Morning - Domestic Abuse Helplines 1

• This Morning - Domestic Abuse helplines and resources

This Morning - Restorative Justice helplines 1

• This Morning - Restorative Justice helplines and resources

This Morning - Pet Safety 1

• This Morning - Pet Safety resources

This Morning - Sepsis Helplines and Information 1

• This Morning - Sepsis helplines and information

This Morning - Face Masks and Exemption signs 1

• Hidden Disabilities Exempt Card

This Morning - Carers & Young Carers 1

• This Morning - Carers & Young Carers information

Loose Women - Helplines for adult survivors of childhood abuse 8

• NAPAC (National Association of People Abused in Childhood)
• Safeline
• The Survivors Trust
• RASAC (Rape and Sexual Abuse Support Centre)
• Rape Crisis

See all 8 articles

Loose Women - PND, Postpartum and Puerperal Depression 13

• NHS – Postnatal Depression & Puerperal Psychosis
• Royal College of Psychiatrists - Postnatal and Postpartum Depression
• MIND
• Pandas Foundation
• Association for Post Natal Illness

See all 13 articles

Soaps - LGBTQ+ Support 2

• Coronation Street - LGBT+ Switchboard
• Coronation Street - Stonewall

Coronation Street 1

• Hate Crime

Emmerdale | Samaritans 1

• Samaritans

This Morning - Cancer Helplines and Advice 4

• Child Cancer
• Bowel Cancer
• Male Cancers
• Breast Cancer and Mastectomy

The Long Call 0