Help & Support

STV Player

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Getting Started 9

• What is the STV Player?
• What programmes do you have on STV Player?
• Which platforms are supported by STV Player?
• Why do I have to register to use STV Player?
• How old do you need to be to use STV Player?

See all 9 articles

Watching STV 22

• Do I need a TV licence to use the STV Player?
• Is the online stream actually live?
• Why do you need to know my location?
• Can I watch STV live on the STV Player if I'm not in Scotland?
• I live outside the UK. Why can't I watch many of your programmes?

See all 22 articles

STV Player+ 16

• What is STV Player+?
• What devices is STV Player+ available on?
• Can I get a free trial of STV Player+?
• How do downloads work?
• Can I watch STV when I'm on holiday?

See all 16 articles

Your Account 4

• How do I reset my password?
• How do I manage my email subscriptions?
• How do I delete my account?
• How do I update my account information?

Troubleshooting 8

• Why am I being taken to the Personal Details page on Log in?
• Why does the video picture sometimes freeze?
• You tell me I'm using an ad blocker - how do I switch it off?
• My device isn't supported, what can I do?
• Youview: I hear a loud pop/static sound between every ad break

See all 8 articles

Important Information 1

• Is the STV Player a regulated service?

Advice and Helplines

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Domestic Abuse Support 12

• Women's Aid
• Scotland’s Domestic Abuse and Forced Marriage Helpline
• Refuge
• The Hideout
• Mankind

See all 12 articles

Cancer Support 14

• Marie Curie
• Breast Cancer Now
• Mummy's Star
• NHS Choices
• NHS Immunisation Information

See all 14 articles

Healthcare Support 22

• Endometriosis UK
• Women’s Health Concern - Endometriosis
• Infertility Network UK
• Fertility Network UK
• Fertility Friends

See all 22 articles

Sexuality & Coming Out Support 10

• NHS Choices – Sex & Young People
• Switchboard LGBT+ Helpline
• LGBT Health Scotland
• LGBT Youth Scotland
• The Mix

See all 10 articles

Suicide Prevention Support 10

• NHS Choices
• The Samaritans
• Shout
• Mind
• CALM (Campaign Against Living Miserably)

See all 10 articles

Mental Health Support 31

• MIND
• NHS Choices – Mental Health
• Royal College of Psychiatrists
• The Mental Health Foundation
• RETHINK

See all 31 articles

Bereavement Support 2

• Miscarriage Support
• The Lullaby Trust

Pregnancy and New Parent Support 16

• NHS Choices
• Association of Breastfeeding Mothers (ABM)
• La Leche League Great Britain
• The National Childbirth Trust
• Tommy’s

See all 16 articles

Sexual Violence Support 11

• Rape Crisis Scotland
• MOSAC
• Break The Silence
• Male Survivors Partnership
• SurvivorsUK

See all 11 articles

Child Abuse Support 1

• NSPCC

Bullying Support 23

• National Bullying Helpline
• ACAS
• MIND
• Respect Me (Scotland’s Anti-Bullying Service)
• ParentLine Scotland

See all 23 articles

Divorce and Relationships Support 16

• Gov UK – Getting a Divorce
• Gov UK Civil Legal Advice
• Citizens Advice
• Rights of Women
• Resolution

See all 16 articles

Housing and Homelessness Support 1

• Shelter

Alzheimer's and Dementia Support 2

• Alzheimer's Society
• Dementia UK

Autism Support 11

• NHS Choices Autism & Asperger Syndrome
• National Autistic Society
• Scottish Autism
• Ambitious About Autism
• Scope / Dial

See all 11 articles