Help & Support

STV Player

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Getting Started 9

• What is the STV Player?
• What programmes do you have on STV Player?
• Which platforms are supported by STV Player?
• Why do I have to register to use STV Player?
• How old do you need to be to use STV Player?

See all 9 articles

Watching STV 20

• Do I need a TV licence to use the STV Player?
• Is the online stream actually live?
• Why do you need to know my location?
• Can I watch STV live on the STV Player if I'm not in Scotland?
• I live outside the UK. Why can't I watch many of your programmes?

See all 20 articles

STV Player+ 9

• What is STV Player+?
• What devices is STV Player+ available on?
• Can I get a free trial of STV Player+?
• How do downloads work?
• Can I watch STV when I'm on holiday?

See all 9 articles

Your Account 4

• How do I reset my password?
• How do I manage my email subscriptions?
• How do I delete my account?
• How do I update my account information?

Troubleshooting 5

• Why does the video picture sometimes freeze?
• You tell me I'm using an ad blocker - how do I switch it off?
• My device isn't supported, what can I do?
• I'm still having problems do you have a Support / Help contact?
• Youview: I hear a loud pop/static sound between every ad break

Important Information 1

• Is the STV Player a regulated service?