How can we help you today?

STV Player+

For users of the subscription version of the STV Player

What is STV Player+?
The STV Player+ is our Premium subscription service - available on our iOS apps, Apple TV app and on our web site. Exclusive features include: ...
Tue, 25 Feb, 2020 at 12:29 PM
Which devices is STV Player+ available on?
The STV Player+ is available on: Apple TV devices - running a minimum of tvOS13 iPhone and iPads, running a minimum of iOS9  - Downloads are only a...
Thu, 12 Mar, 2020 at 4:13 PM
Can I get a free trial of STV Player+?
We offer a free 7 day trial of STV Player+ To sign up in the iOS app - Just click on the banner on the homepage, go to the Download section or the Pla...
Thu, 12 Mar, 2020 at 4:22 PM
How do downloads work?
Applies to STV Player+ only Downloads are only available for STV Player+ users using the iOS app and require iOS10 or above.   Things to know about ...
Thu, 12 Mar, 2020 at 4:27 PM
Can I watch STV when I'm on holiday?
Applies to STV Player+ only (only available on iOS, Apple TV and on stv.tv) STV Player+ subscribers are able to access catch-up, archives and box sets...
Thu, 12 Mar, 2020 at 4:16 PM
How do I pay for STV Player+?
After the free 7 day trial, you pay monthly in advance for the STV Player service on a recurring subscription basis. There are two options to pay for ...
Thu, 12 Mar, 2020 at 4:19 PM
How do I cancel my STV Player+ subscription?
You may cancel at any time during the month or your trial period, and you will still receive the benefits of STV Player+ up until your subscription/trial wa...
Tue, 11 Feb, 2020 at 2:55 PM
I've signed up for STV Player+ but I'm still seeing ads.
Check you are logged into the STV account you originally signed up with. You can check which email address you used to sign up to Player+ with by che...
Thu, 19 Mar, 2020 at 12:23 PM
Why after I restore my purchase does it keeps reverting back?
This only applies if you signed up in the iOS app using your Apple/iTunes account. If you've used the Restore Purchases option but it only seem...
Tue, 21 Jan, 2020 at 11:50 AM
Why does it take a few minutes for my downloads to start?
If you've not downloaded anything recently it can take 5 minutes or so for the first item to start downloading, once started subsequent downloads will s...
Wed, 15 Jan, 2020 at 1:43 PM