Help & Support
How can we help you today?
Back to Help Centre
What is the STV Player?
What programmes do you have on STV Player?
Which platforms are supported by STV Player?
Why do I have to register to use STV Player?
What do I need to watch STV live on my smartphone?
See all 8 articles
Do I need a TV licence to use the STV Player?
Is the online stream actually live?
Why do you need to know my location?
Can I watch the STV Player if I'm not in Scotland?
I live outside the UK. Why can't I watch any of your programmes?
See all 28 articles
What is STV Player+?
Which devices is STV Player+ available on?
Can I get a free trial of STV Player+?
How do downloads work?
Can I watch STV when I'm on holiday?
See all 15 articles
How do I reset my password?
How do I manage my email subscriptions?
How do I delete my account?
How do I update my account information?
Why am I being taken to the Personal Details page on Log in?
Why does the video picture sometimes freeze or buffers?
You tell me I'm using an ad blocker - how do I switch it off?
My device isn't supported, what can I do?
Youview: I hear a loud pop/static sound between every ad break
See all 12 articles
Is the STV Player a regulated service?
Soccer Aid for Unicef 2020 - Information and donation link
How to Guides