Help & Support
How can we help you today?
Search
Back to Help Centre
STV Player
Getting Started
9
What is the STV Player?
What programmes do you have on STV Player?
Which platforms are supported by STV Player?
Why do I have to register to use STV Player?
How old do you need to be to use STV Player?
See all 9 articles
Watching STV
22
Do I need a TV licence to use the STV Player?
Is the online stream actually live?
Why do you need to know my location?
Can I watch STV live on the STV Player if I'm not in Scotland?
I live outside the UK. Why can't I watch many of your programmes?
See all 22 articles
STV Player+
16
What is STV Player+?
What devices is STV Player+ available on?
Can I get a free trial of STV Player+?
How do downloads work?
Can I watch STV when I'm on holiday?
See all 16 articles
Your Account
4
How do I reset my password?
How do I manage my email subscriptions?
How do I delete my account?
How do I update my account information?
Troubleshooting
8
Why am I being taken to the Personal Details page on Log in?
Why does the video picture sometimes freeze?
You tell me I'm using an ad blocker - how do I switch it off?
My device isn't supported, what can I do?
Youview: I hear a loud pop/static sound between every ad break
See all 8 articles
Important Information
1
Is the STV Player a regulated service?
