Troubleshooting

Why does the video picture sometimes freeze?
Video may pause during playback if your device does not meet the supported specification below, or if your Internet connection is not fast enough. Even on b...
Thu, 13 Jun, 2019 at 3:38 PM
You tell me I'm using an ad blocker - how do I switch it off?
Look the for the red ad-blocking logo with the letters ABP in either your address bar or at the foot of the page. Clicking on this will disable the ad-block...
Wed, 14 Aug, 2019 at 1:57 PM
My device isn't supported, what can I do?
STV Player is available on a wide range of platforms and devices, you can review the   list of supported devices and platforms to see if there is an alterna...
Mon, 26 Aug, 2019 at 4:34 PM
I'm still having problems do you have a Support / Help contact?
Yes, if you are still having problems with playing any videos or you have general feedback then please contact using the email below. To help get th...
Fri, 21 Jun, 2019 at 11:31 AM
Youview: I hear a loud pop/static sound between every ad break
This is a known issue we are currently investigating. As a work-around, you can: Bring up the Youview menu, but pressing the blue ‘Home’ on the ...
Fri, 6 Sep, 2019 at 9:22 AM