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Troubleshooting

Why am I being taken to the Personal Details page on Log in?
We are aware some users are being directed to the Personal Details page after signing in or clicking on content. If you are having this issue we would...
Wed, 15 Jan, 2020 at 2:28 PM
Why does the video picture sometimes freeze?
Video may pause during playback if your device does not meet the supported specification below, or if your Internet connection is not fast or stable enough....
Fri, 17 Jan, 2020 at 12:09 PM
You tell me I'm using an ad blocker - how do I switch it off?
Look the for the red ad-blocking logo with the letters ABP in either your address bar of your web browser or at the foot of the page.  Clicking on this wi...
Fri, 17 Jan, 2020 at 12:06 PM
My device isn't supported, what can I do?
STV Player is available on a wide range of platforms and devices, you can review the  list of supported devices and platforms to see if there is an alternat...
Fri, 17 Jan, 2020 at 12:03 PM
Youview: I hear a loud pop/static sound between every ad break
This is a known issue we are currently investigating. As a work-around, you can: Bring up the Youview menu, but pressing the blue ‘Home’ on the ...
Fri, 17 Jan, 2020 at 12:05 PM
I'm on an iOS device and get an Error Code 3 message.
These errors are usually due to internet connection issues or geo-location issues - where your location is being reported wrongly or you are outside the UK....
Mon, 14 Sep, 2020 at 3:01 PM
I'm still having problems do you have a Support / Help contact?
Yes, if you are still having problems with playing any videos or you have general feedback then please contact using the email below. To help get ...
Wed, 11 Mar, 2020 at 9:13 AM
Asked to enter code shown on TV
You will be asked to do this when setting STV Player up on the following platforms: Youview Samsung Fire TV Freesat What you need to do is...
Wed, 2 Sep, 2020 at 10:28 AM
Why does it say I'm outside the UK?
We use geo-location services to determine where you are located - we need to do this as some of our services are only available in our broadcast areas. ...
Mon, 14 Sep, 2020 at 3:14 PM