Help and Support Cookie Policy

In this policy we explain what cookies are, the types of cookies and similar technologies used on our website, what they are used for and how you can manage and control them.  

Please note that we update our Cookie Policy from time to time, so please take a fresh read through every so often. If we make significant changes, we will make that clear on our website or by some other means of contact such as email.  

Please be aware that our STV Player website;  STV Player App; and newsletters (together the “Services”) uses different cookies, details of which can be found in a separate Cookie Policy, found here.  

For details of how personal data processing in relation to this Help and Support Website, please see the relevant sections of the STV Services privacy notice, here.

This website is owned and operated by STV Central Limited, a company registered in Scotland with company number SC142179 and having its registered office at Pacific Quay, Glasgow G51 1PQ (“STV”).  The Help and Support Centre page is operated by STV for handling enquiries (including comments, requests and complaints) relating to the STV group of companies. In this Cookie Policy references to “we” or “us” refer to STV.

If, after reading this policy, you would like additional information about cookies or similar technologies used on this website, feel free to contact us at privacyteam@stv.tv. 

Contents  

1. What are cookies and similar technologies?
2. When are cookies used? 
3. What cookies are used on our website? 
4. Managing cookies on our website 
5. Finding out more 

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website. Your web browser then sends these cookies back to the website on each subsequent visit so that they can recognise you and remember things specific to you such as personalised details, preferences. Sometimes, instead of a cookie, we or parties acting on our behalf may use a type of computer code which would perform a similar role. These are often referred to as “similar technologies”. In this cookie policy we’ll refer to all of these as “cookies”.  

Cookies are used to improve the operation of our website and to make your visits to, and use of, our website straightforward, efficient and enjoyable. 

They are also used to ensure our website works securely and as expected – some standard operations can rely on cookies to work, such as storing your cookie banner preferences. 

Cookies enable us to understand how the site is being used – for example, we measure how many times a page has been read and what sections of the site are most visited. This allows us to make improvements and deliver better content. 

The following types of cookies are used on our website.  

1. Essential cookies to enable you to move around our website and to use its features and to keep it secure. It is not possible to opt-out of them and if your device or web browser is not set to receive them, aspects of our website will not work as we intended.  
2. Non-essential analytics and performance cookies are used to enable us to better understand your use of our website. We and our technology providers may use additional non-essential cookies to measure, test and improve aspects of our service. These include: (i) tracking visitor and sessions; (ii) identifying returning users; (iii) remembering form submissions and website interactions. 

For further details on our analytics, please see our privacy policy.

You can view and update your cookie preferences at any time by adjusting your cookie settings in our Consent Management Platform (known as a “CMP”) which you can access on our website. You can access the CMP via the “Cookies Settings” link in our cookie banner. The cookie banner will be presented to you when you first visit our website (and from time to time) and can be accessed anytime thereafter by clicking “Cookies consent” at the bottom of the page on our website. In the CMP, you will be able to accept or reject non-essential cookies.  

You can block most cookies by activating the settings on your web browser that allow you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or parts of our services, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your web browser settings so that it will refuse cookies, our system will issue cookies once you have given your consent.  

The links below take you to the website of some of the major web browsers where you can find out more about how to manage cookies set. 

Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647  
Android: http://support.google.com/chrome/answer/2392971?hl=en-GB  
Firefox: https://support.mozilla.org/en-US/kb/control-center-site-privacy-and-security-firefox  
Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy  
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-deletemanage-cookies   
Safari OSX: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-datasfri11471/mac   
Safari iOS: https://support.apple.com/en-us/105082  
Blackberry: https://www.blackberry.com/us/en/legal/privacy-notice#types-info-d  

To find out more about cookies visit www.aboutcookies.org.  

Other web browsers  

With new devices being created all the time, including tablets and phones, it is not possible to list every web browser for every device. It may be best to consult the manufacturer’s websites for further instructions regarding cookies.  

Do Not Track (DNT)  

Do Not Track is a feature offered by some web browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, (for example by advertising networks, social networks and analytic companies). Our services do not currently respond to DNT requests.  

If you would like additional information about cookies and similar technologies used on this website, feel free to contact our privacy team at privacyteam@stv.tv.