--- title: Fix a Problem | Help and Support Centre description: Solving issues on the player --- [Skip to content](https://support.stv.tv/support/fix-a-problem#main-content) English - United Kingdom Show submenu for translations [![stv\_player\_logo\_vector (1)](https://support.stv.tv/hs-fs/hubfs/stv_player_logo_vector%20(1).png?width=197&height=68&name=stv_player_logo_vector%20(1).png)](https://player.stv.tv/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United Kingdom Show submenu for translations - [Contact us](https://player.stv.tv/info/contact) [Contact us](https://player.stv.tv/info/contact) Help and Support Centre - There are no suggestions because the search field is empty. 1. [Help and Support Centre](https://support.stv.tv/support) 2. [Fix a Problem](https://support.stv.tv/support/fix-a-problem) # Fix a Problem Solving issues on the player - [Parental control prompts appearing unexpectedly](https://support.stv.tv/support/parental-control-prompts-appearing-unexpectedly) - [Fixing a blank screen or spinning wheel](https://support.stv.tv/support/fixing-a-blank-screen-or-spinning-wheel) ## Issues with app - [Why can't I see the Live STV TV stream?](https://support.stv.tv/support/why-cant-i-see-the-live-stv-tv-stream) - [Troubleshooting the Fire TV app](https://support.stv.tv/support/troubleshooting-the-fire-tv-app) - [Freeview Play TV devices not supported](https://support.stv.tv/support/freeview-play-tv-devices-not-supported) - [Samsung devices not supported](https://support.stv.tv/support/samsung-devices-not-supported) - [My Android app gets stuck on the Welcome Screen](https://support.stv.tv/support/my-android-app-gets-stuck-on-the-welcome-screen) - [My device isn't supported, what can I do?](https://support.stv.tv/support/my-device-isnt-supported-what-can-i-do) - [Why does it say I'm outside the UK?](https://support.stv.tv/support/why-does-it-say-im-outside-the-uk) - [Youview: I hear a loud pop/static sound between every ad break](https://support.stv.tv/support/youview-i-hear-a-loud-pop-static-sound-between-every-ad-break) - [I'm still having problems do you have a Support/Help contact?](https://support.stv.tv/support/im-still-having-problems-do-you-have-a-support-help-contact) See less ▼ ## Problems with playing shows - [Playback failure when using Eero Routers](https://support.stv.tv/support/playback-failure-when-using-eero-routers) - ['Oops, something went wrong' message when watching STV Player](https://support.stv.tv/support/oops-something-went-wrong-message-when-watching-vod) ## Asking for a code - [Asking for a code](https://support.stv.tv/support/asking-for-a-code) ## Ad blocking - [You tell me I'm using an ad blocker - how do I switch it off?](https://support.stv.tv/support/you-tell-me-im-using-an-ad-blocker-how-do-i-switch-it-off) ## Casting to your TV - [Why is Chromecast not showing on my iOS app?](https://support.stv.tv/support/why-is-chromecast-not-showing-on-my-ios-app) - [Sound out of sync when using Chromecast](https://support.stv.tv/support/sound-out-of-sync-when-using-chromecast) ## Error codes - [Resolving Error Code NW-1](https://support.stv.tv/support/resolving-error-code-nw-1) - [How do I fix error code 8 message?](https://support.stv.tv/support/how-do-i-fix-error-code-8-message) - [STV Error: R1](https://support.stv.tv/support/stv-error-r1) - [How do I fix error code 3 message?](https://support.stv.tv/support/how-do-i-fix-error-code-3-message) - [How do I fix error code BC-2 message?](https://support.stv.tv/support/how-do-i-fix-error-code-bc-2-message) - [Getting Started](https://support.stv.tv/support/getting-started) - [Fix a Problem](https://support.stv.tv/support/fix-a-problem#main-content) - [Issues with app](https://support.stv.tv/support/fix-a-problem#issues-with-app) - [Problems with playing shows](https://support.stv.tv/support/fix-a-problem#problems-with-playing-shows) - [Asking for a code](https://support.stv.tv/support/fix-a-problem#asking-for-a-code) - [Ad blocking](https://support.stv.tv/support/fix-a-problem#ad-blocking) - [Casting to your TV](https://support.stv.tv/support/fix-a-problem#casting-to-your-tv) - [Error codes](https://support.stv.tv/support/fix-a-problem#error-codes) - [Subscription & billing](https://support.stv.tv/support/subscription-billing#main-content) - [STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing#stv-player-and-stv-player-with-premier-sports) - [Managing your subscription](https://support.stv.tv/support/subscription-billing#managing-your-subscription) - [Watching STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing#watching-stv-player-and-stv-player-with-premier-sports) - [Watching & Listening](https://support.stv.tv/support/watching-listening#main-content) - [General](https://support.stv.tv/support/watching-listening#general) - [Watching](https://support.stv.tv/support/watching-listening#watching) - [STV Radio](https://support.stv.tv/support/watching-listening#stv-radio) - [Subtitles, AD and VS](https://support.stv.tv/support/watching-listening#subtitles-ad-and-vs) - [Location issues](https://support.stv.tv/support/watching-listening#location-issues) - [Advertising](https://support.stv.tv/support/watching-listening#advertising) - [Warning and restrictions](https://support.stv.tv/support/watching-listening#warning-and-restrictions) - [Account](https://support.stv.tv/support/account) - [Advice & Helplines](https://support.stv.tv/support/advice-helplines#main-content) - [Emmerdale](https://support.stv.tv/support/advice-helplines#emmerdale) - [Coronation Street](https://support.stv.tv/support/advice-helplines#coronation-street) - [Drama](https://support.stv.tv/support/advice-helplines#drama) - [Factual](https://support.stv.tv/support/advice-helplines#factual) - [Entertainment](https://support.stv.tv/support/advice-helplines#entertainment) - [Other](https://support.stv.tv/support/advice-helplines#other) - [STV Player+](https://player.stv.tv/player-plus) - [STV Player VIP](https://player.stv.tv/player-vip) - [TV Guide](https://player.stv.tv/tvguide/) - [How to watch](https://support.stv.tv/) - [Competitions](https://competitions.stv.tv/) # STV Central Limited (company number SC172149) Cookie info: To find out how to manage cookies, see our [cookie policy](https://support.stv.tv/support/help-and-support-cookie-policy). 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