We use geo-location services to determine where you are located - we need to do this as our service is only available in the UK, with some like the Live TV stream only available in our broadcast areas - Central and North Scotland..
Some things that might stop your location from being reported correctly:
- VPN - Using a VPN can mask your true location - try turning off any VPN software you may have.
- Your data or internet provider may be masking your location as they use servers in a different location - try using a different WiFi network to see if this resolves the issue.
You can also try using an online service, such as whatismyipaddress.com to see where internet provider is locating you.
- If your iSP or data service is reporting you as a different location - try rebooting your WiFi router or switching to another WiFi or data network if one is available.