We use geo-location services to determine where you are located - we need to do this as our service is only available in the UK, with some only available in our broadcast areas.

Some things that might stop your location being reported correctly:

  • VPN - Using a VPN can stop your location being reported correctly - try turning off any VPN software you may have.
  • Your data or internet provider may be masking you location as they use servers in a different location - try using a different WiFi network to see if this resolves the issue.
    You can also try using an online service, such as whatismyipaddress.com to see where internet provider is locating you.
  • Ensure that you have allowed for the STV Player App to use your location in your mobile apps and tablets settings.