After the free 7 day trial, you pay monthly in advance for the STV Player service on a recurring subscription basis.
There are two options to pay for your STV Player+ subscription:
- either in the iOS app using your Apple account - log into your app and visit the Plan page in the Settings section
- or alternatively on our website at my.stv.tv.
Some things to note on payments:
If you are paying in app with your Apple account:
All payments are taken via your Apple Account, therefore:
- Any payment issues (rejected, CC expired, etc) should be directed to Apple https://support.apple.com/en-gb/billing
- All payment details are with Apple and are not shared with STV
- Payments are taken automatically at the end of the free trial period.
- Payment is upfront for next 30-day period.
- Only one free trial period is available per Apple account.
- Cancellation mid cycle will not result in a refund pro-rata. Features will continue to be available to you until the end of the 30-day period.
- You get all the STV Player+ benefits for free, for 7 days. Starting the trial still requires valid Apple Account details as your subscription will automatically start at the end of the free trial period.
- You can cancel at anytime during the trial and will still receive the benefits of STV Player+ for the full seven days.
- There is no notification at point of trial expiry. At the end of the 7 days, you will be charged £3.99 and the monthly schedule of payment will start.
- The free trial is a one-off. If you previously signed-up, benefited from the free trial and then cancelled you will not be able to access the free trial again. You will be charged £3.99 straight away.
- You may cancel at any time during the month, and you will still receive the benefits of STV Player+ for the rest of the month when the subscription is due to expire.
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Cancellation can be done, anytime:
- Via the app itself, in the Settings menu > Plan > Manage Your Subscription > STV Player > Cancel Subscription
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Via the device used to originally sign-up, Settings > Click on your Name> Subscriptions > STV Player > Cancel Subscription
- Your subscription cannot be cancelled by STV on your behalf. You will need to cancel it directly with Apple even if you delete your STV account.
- In case of issues, Apple should be contacted at https://support.apple.com/en-gb/billing
If you are paying via the web site:
All payments are taken via the credit or debit card used when you signed up:
- Any payment issues (rejected, CC expired, etc) should be directed to enquiries@stv.tv
- All payment details are with our payment partner Stripe and are not shared with STV
- Payments are taken automatically at the end of the free trial period.
- Payment is upfront for the next 30-day period.
- Cancellation mid cycle will not result in a refund pro-rata. Features will continue to be available to you until the end of the 30-day period.
- You get all the STV Player+ benefits for free, for 7 days. Starting the trial still requires valid credit/debit card details as your subscription will automatically start at the end of the free trial period.
- You can cancel at anytime during the trial and will still receive the benefits of STV Player+ for the full seven days.
- There is no notification at point of trial expiry. At the end of the 7 days, you will be charged £3.99 and the monthly schedule of payment will start.
- The free trial is a one-off. If you previously signed-up, benefited from the free trial and then cancelled you will not be able to access the free trial again. You will be charged £3.99 straight away.
- Only one free trial period is available per STV account.
- You may cancel at any time during the month, and you will still receive the benefits of STV Player+ for the rest of the month when the subscription is due to expire.
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Cancellation can be done, anytime:
- Via our website at my.stv.tv and accessing the Plan section where you will see the Cancel Subscription button.