Resolving Error Code NW-1

We are aware that some Freely viewers are currently experiencing issues when attempting to watch World Cup catch-up and on-demand shows. Viewers encountering this issue will see the error code NW-1.

This error is caused by a technical issue, which is preventing the shows from loading. We understand how frustrating it is to experience disruptions, and our technical teams are actively working to fix this behind-the-scenes issue as a matter of urgency.

Because this specific issue cannot be resolved by changing your TV settings or restarting your router, you will need to use an alternative platform to watch these on-demand matches/shows while we work on a permanent fix.

How to watch the matches and/or shows:

To ensure you don't miss any of the action, please switch to an alternative device/platform: If you are trying to view a catch-up match or a show, please access the via another supported platform until this fix is resolved - https://support.stv.tv/support/stv-player-supported-devices 

We sincerely apologise for the inconvenience this causes to your  viewing. This article will be updated as soon as the issue on the Freely platform is fully resolved.