Fix a Problem

Solving issues on the player

• Fixing a blank screen or spinning wheel

Issues with app

• Troubleshooting the Fire TV app
• Why can't I see the Live STV TV stream?
• My Android app gets stuck on the Welcome Screen
• My device isn't supported, what can I do?
• Why does it say I'm outside the UK?
• Youview: I hear a loud pop/static sound between every ad break
• I'm still having problems do you have a Support/Help contact?

Asking for a code

• Asking for a code

Ad blocking

• You tell me I'm using an ad blocker - how do I switch it off?

Casting to your TV

• Why is Chromecast not showing on my iOS app?
• Sound out of sync when using Chromecast

Error codes

• How do I fix error code 3 message?
• How do I fix error code BC-2 message?
• How do I fix error code 8 message?