Why does it say I'm outside the UK?

We use geo-location services to determine where you are located - we need to do this as our service is only available in the UK, with some like the Live TV stream only available in our broadcast areas - Central and North Scotland.

Some things that might stop your location from being reported correctly:

VPN - Using a VPN can mask your true location - try turning off any VPN software you may have.
Your data or internet provider may be masking your location as they use servers in a different location - try using a different Wi-Fi network to see if this resolves the issue.
You can also try using an online service, such as whatismyipaddress.com to see where your internet provider is locating you.
If your iSP or data service is reporting you in a different location - try rebooting your Wi-Fi router or switching to another Wi-Fi or data network if one is available.