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Troubleshooting

Error code: BC-2 when using an Android device
One of the common reasons that this error is shown is to do when trying to watch protected content. As some of our content is protected by an increased leve...
Wed, 17 Mar, 2021 3:25 PM
Sound out of sync when using Chromecast
For issues with Chromecast you can visit the Chromecast help pages to troubleshoot any issue with your Chromecast device. You can also try rebooting y...
Wed, 1 Dec, 2021 9:27 AM
Subtitles not showing when I use the Auto option.
When using an iOS device - iPad or iPhone - when subtitles are available an S is displayed in the video options once the programme starts. Clicking on thi...
Wed, 14 Sep, 2022 5:05 PM
Why can't I see the Live STV TV stream?
Our Live TV stream is only available to those who live in our broadcast area (Central and Northern areas of Scotland). If you live outside this area, ...
Thu, 31 Aug, 2023 11:19 AM
Troubleshooting the Fire TV app
If the app is hanging once you've entered the code on the website, then check that you have entered the code exactly as shown on the screen. If you&...
Mon, 29 Apr, 2024 2:24 PM
I'm having issues playing back content (error 8)
If you are experiencing playback issues on multiple platforms and seeing Error 8 or Error 3 messages. Then we would suggest trying the following: ...
Wed, 15 Nov, 2023 11:26 AM
My Android app gets stuck on the Welcome Screen
For those using the Android version of the STV Player app, you may encounter a situation where you get stuck on the welcome screen - with the spinner consta...
Wed, 9 Aug, 2023 3:54 PM
Error code: BC-1-4 when using the STV Player
When using the STV Player app on Android Mobile, Fire TV or Google TV you may see the error message: It looks like the content was not able to load du...
Fri, 12 Jan, 2024 10:51 AM