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Troubleshooting

Error code: BC-2 when using an Android device
One of the common reasons that this error is shown is to do when trying to watch protected content. As some of our content is protected by an increased leve...
Wed, 17 Mar, 2021 3:25 PM
Sound out of sync when using Chromecast
For issues with Chromecast you can visit the Chromecast help pages to troubleshoot any issue with your Chromecast device. You can also try rebooting y...
Wed, 1 Dec, 2021 9:27 AM
Subtitles not showing when I use the Auto option.
When using an iOS device - iPad or iPhone - when subtitles are available an S is displayed in the video options once the programme starts. Clicking on thi...
Wed, 14 Sep, 2022 5:05 PM
Why can't I see the Live STV TV stream?
Our Live TV stream is only available to those who live in our broadcast area (Central and Northern areas of Scotland). If you live outside this area, ...
Tue, 29 Nov, 2022 10:21 AM