Troubleshooting
One of the common reasons that this error is shown is to do when trying to watch protected content. As some of our content is protected by an increased leve...
Wed, 17 Mar, 2021 3:25 PM
You may experience picture and sound sync issues if the device you are casting to is using an older version of the Chromecast firmware. As of April 2024, yo...
Fri, 14 Jun, 2024 11:58 AM
When using an iOS device - iPad or iPhone - when subtitles are available an S is displayed in the video options once the programme starts.
Clicking on thi...
Wed, 14 Sep, 2022 5:05 PM
Our Live TV stream is only available to those who live in our broadcast area (Central and Northern areas of Scotland).
If you live outside this area, ...
Thu, 31 Aug, 2023 11:19 AM
If the app is hanging once you've entered the code on the website, then check that you have entered the code exactly as shown on the screen.
If you&...
Mon, 29 Apr, 2024 2:24 PM
If you are experiencing playback issues on multiple platforms and seeing Error 8 or Error 3 messages.
Then we would suggest trying the following:
...
Tue, 24 Sep, 2024 9:37 AM
For those using the Android version of the STV Player app, you may encounter a situation where you get stuck on the welcome screen - with the spinner consta...
Wed, 9 Aug, 2023 3:54 PM
When using the STV Player app on Android Mobile, Fire TV or Google TV you may see the error message:
It looks like the content was not able to load du...
Fri, 12 Jan, 2024 10:51 AM