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Why has my subscription price changed?

If you're being charged a different payment amount for your subscription, it may be because you made changes to your plan.  Other factors that may cause a change in your payment amount could be the end of promotional pricing, having more than one subscription or price increases.

 

You made changes to your subscription

Making updates to your STV Player+ plan may result in a change to your monthly or annual cost

After changing plans, you may see a pro rata charge before the start of your next subscription period if you have upgraded to a higher-tiered plan.  Future monthly or annual payments will reflect the total cost of your plan.

 

Your promotion ended

When a promotion comes to an end, unless you cancel before your next renewal date, your monthly or annual payment may stop reflecting the promotional amount and change to current pricing.

 

You have more than one active subscription

It's possible that you may have signed up for more than one subscription.  You can view and manage your web based subscription by visiting your account settings or if you're invoiced by a third-party partner, by contacting that partner directly.

 

The price of your subscription plan has changed

Subscription pricing may have changed since the last time you were charged. If there's a price increase, we will always notify you beforehand.  To check our current plan prices please visit Subscription Pricing.