--- title: Why can't I watch Premier Sports channels on STV Player? description: Why can't I watch Premier Sports channels on STV Player? --- [Skip to content](https://support.stv.tv/support/why-cant-i-watch-premier-sports-channels-on-stv-player#main-content) English - United Kingdom Show submenu for translations [![stv\_player\_logo\_vector (1)](https://support.stv.tv/hs-fs/hubfs/stv_player_logo_vector%20(1).png?width=197&height=68&name=stv_player_logo_vector%20(1).png)](https://player.stv.tv/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United Kingdom Show submenu for translations - [Contact us](https://player.stv.tv/info/contact) [Contact us](https://player.stv.tv/info/contact) Help and Support Centre - There are no suggestions because the search field is empty. 1. [Help and Support Centre](https://support.stv.tv/support?hsLang=en-gb) 2. [Subscription & billing](https://support.stv.tv/support/subscription-billing?hsLang=en-gb) 3. [Watching STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#watching-stv-player-and-stv-player-with-premier-sports) 4 November 2025 # Why can't I watch Premier Sports channels on STV Player? A STV Player+ with Premier Sports subscription is required to watch Premier Sports on STV Player.  For more information visit  [What's included in a subscription](https://support.stv.tv/support/whats-included-in-a-subscription?hsLang=en-gb) and for supported devices visit [here](https://support.stv.tv/support/subscription-supported-devices?hsLang=en-gb). If you believe you have a STV Player+ Premier Sports subscription and you are unable to access the Premier Sports channels follow these troubleshooting steps: - [**Step 1: Refresh your subscription details**](https://support.stv.tv/support/why-cant-i-watch-premier-sports-channels-on-stv-player#Refresh) - [**Step 2: Check your subscription status**](https://support.stv.tv/support/why-cant-i-watch-premier-sports-channels-on-stv-player#Check) - [**Step 3: Verify your subscription email details**](https://support.stv.tv/support/why-cant-i-watch-premier-sports-channels-on-stv-player#Verify)   **Step 1: Refresh your subscription details:** - Log out of the app and log back in. - Reboot your device and restart your Wi-Fi router.   **Step 2: Check your subscription status:** - Check your subscription status (manage your subscription via your account settings) - For additional directions on checking this status, go to '[Checking that your subscription is still active](https://support.stv.tv/support/why-cant-i-watch-premier-sports-channels-on-stv-player#Active)'     **Step 3: Verify your subscription email details:**   If you signed up via one of the following:   STV Player iOS app: - Look for emails from no\_reply@email.apple.com with the subject line "Your subscription confirmation" or "Your invoice from Apple." This will show your Apple ID email address, which may differ from the one linked to your STV account.   STV website: - Check the receipt you received from STV Central Ltd, which will come from @stripe.com (our payment partner). The email address this receipt was sent to is the one you'll use to sign into STV Player.   STV Player Android app: - Look for confirmation emails from the Google Play Store or check your Google Play account for subscription details.   STV Player app on an Amazon device: -  Look for confirmation emails from the Amazon or check your Amazon account for subscription details.        **Checking that your subscription is still active:** You’ll receive an email each time your subscription renews successfully. If you can't find this email, try the following if you signed up via:   STV Player iOS app: - Go to Settings on a device linked to your Apple account. Under the Subscriptions & Billing choose Manage Subscription - your current subscription level will be shown   STV website: - Visit [my.stv.tv/plan](http://my.stv.tv/plan) to view your current subscription details and manage your plan.   STV Player Android app: - Using our app on your Android device go to Settings \>Subscriptions & Billing \> Manage Subscription - your current subscription level will be shown   STV Player app on an Amazon device: - Using our app on your Amazon device, go to Settings \> Subscriptions - your current subscription level will be shown   STV Player app on a Google TV device: - Using our app on your Google TV device, go to Settings \> Subscriptions - your current subscription level will be shown     If you're still having trouble after trying these steps, please contact our [Viewer Enquiries](mailto:enquiries@stv.tv) team for further assistance. - [Getting Started](https://support.stv.tv/support/getting-started?hsLang=en-gb) - [Fix a Problem](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#main-content) - [Issues with app](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#issues-with-app) - [Problems with playing shows](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#problems-with-playing-shows) - [Asking for a code](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#asking-for-a-code) - [Ad blocking](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#ad-blocking) - [Casting to your TV](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#casting-to-your-tv) - [Error codes](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#error-codes) - [Subscription & billing](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#main-content) - [STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#stv-player-and-stv-player-with-premier-sports) - [Managing your subscription](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#managing-your-subscription) - [Watching STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#watching-stv-player-and-stv-player-with-premier-sports) - [Watching & Listening](https://support.stv.tv/support/watching-listening?hsLang=en-gb#main-content) - [General](https://support.stv.tv/support/watching-listening?hsLang=en-gb#general) - [Watching](https://support.stv.tv/support/watching-listening?hsLang=en-gb#watching) - [STV Radio](https://support.stv.tv/support/watching-listening?hsLang=en-gb#stv-radio) - [Subtitles, AD and VS](https://support.stv.tv/support/watching-listening?hsLang=en-gb#subtitles-ad-and-vs) - [Location issues](https://support.stv.tv/support/watching-listening?hsLang=en-gb#location-issues) - [Advertising](https://support.stv.tv/support/watching-listening?hsLang=en-gb#advertising) - [Warning and restrictions](https://support.stv.tv/support/watching-listening?hsLang=en-gb#warning-and-restrictions) - [Account](https://support.stv.tv/support/account?hsLang=en-gb) - [Advice & Helplines](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#main-content) - [Emmerdale](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#emmerdale) - [Coronation Street](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#coronation-street) - [Drama](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#drama) - [Factual](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#factual) - [Entertainment](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#entertainment) - [Other](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#other) - [STV Player+](https://player.stv.tv/player-plus) - [STV Player VIP](https://player.stv.tv/player-vip) - [TV Guide](https://player.stv.tv/tvguide/) - [How to watch](https://support.stv.tv/) - [Competitions](https://competitions.stv.tv/) # STV Central Limited (company number SC172149) Cookie info: To find out how to manage cookies, see our [cookie policy](https://support.stv.tv/support/help-and-support-cookie-policy?hsLang=en-gb). 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