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[Factual](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#factual) 20 June 2025 # The Martin Lewis Money Show ## If you have been affected by the issues raised in this programme please see information below offering advice and support. **REGULATORY BODIES** **Ofgem** The energy regulator for Great Britain. Protecting energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment. https://www.ofgem.gov.uk/  **Financial Conduct Authority** Financial regulatory body in the United Kingdom. Protecting consumers who feel they’ve been treated unfairly by a financial business, or are unhappy with a financial service https://www.fca.org.uk/consumers  **The Financial Ombudsman Service** A free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. They resolve disputes fairly and impartially, and have the power to put things right. Phone lines are open 8am and 5pm, Monday to Friday [0800 023 4567](tel:08000234567)or emailcomplaint.info@financial-ombudsman.org.uk  https://www.financial-ombudsman.org.uk/  **Consumer Council for Water** For help resolving complaints against your water company or retailer, while providing free advice and support. [https://www.ccw.org.uk/save-money-and-water/help-with-bills/#social-tariffs](https://www.ccw.org.uk/save-money-and-water/help-with-bills/#social-tariffs)    **FINANCIAL SUPPORT** **Citizen’s Advice** Practical advice from the people’s champion including benefits, work, debt and money, consumer, housing, family, law and courts, health. https://www.citizensadvice.org.uk/ **Money Buddies** Here to help you save money, increase your income and advise you at times of financial crisis. https://moneybuddies.org.uk/  **MoneyHelper** MoneyHelper is our consumer-facing service, providing free and impartial money and pensions guidance for people all across the UK https://www.moneyhelper.org.uk/en      **SCAMS** **We want to make sure you're aware that Martin Lewis does not do adverts of any kind or send direct emails/messages** If you think you have been scammed, or are being scammed, please visit this page on the Citizens Advice Scam Action website. This page has information about how to identify if something is a scam, how to report scams, and what to do if you have been scammed. www.citizensadvice.org.uk/consumer/scams/what-to-do-if-youve-been-scammed/ You can also report scams by emailing report@phishing.gov.uk or forward suspicious text messages to 60599. Text messages will be charged at your network rate - https://www.gov.uk/report-suspicious-emails-websites-phishing  **Action Fraud** The UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime https://www.actionfraud.police.uk/      **PENSIONS** **Money and Pensions Service** Sponsored by the Department for Work and Pensions and engages with HM Treasury on policy matters relating to financial capability and debt advice https://maps.org.uk/en  **Future Pension Centre** For those below state pension age, contact Telephone: 0800 731 0175, Telephone from outside the UK: +44 (0)191 218 3600, Welsh language telephone: 0800 731 0175  https://www.gov.uk/future-pension-centre      **MENTAL HEALTH** **Samaritans**  The Samaritans can provide support for anyone in distress. Call anytime from any phone on 116 123 (Free), or email jo@samaritans.org **SHOUT** Get 24/7 help from a team of Crisis Volunteers. Text 85258 **NHS Every Mind Matters** Get expert advice and practical tips to help look after your mental health and well being. https://www.nhs.uk/every-mind-matters/  **Campaign Against Living Miserably (CALM)** Call 0800 58 58 58 – 5pm to midnight every day Visit the webchat page - https://www.thecalmzone.net/get-support **Papyrus – for people under 35** Call 0800 068 41 41 – 9am to midnight every day Text 07860 039967 Email pat@papyrus-uk.org     **DEBT** **The Step Change Debt Charity** Free, expert debt help and advice: www.stepchange.org or call on 0800138111 **National Debtline** Free and independent debt advice: www.nationaldebtline.org or call 0808 808 4000 **Citizens Advice Debt and Money** Provides information to help make the right financial choices www.citizensadvice.org.uk/debt-and-money     **ENERGY** **National Energy Action** If you are struggling with the rising costs of energy, the charity National Energy Action offers a range of advice and support. https://www.nea.org.uk/advice-support/     **BENEFITS** **Entitlement** Trying to work out what benefits you may be entitled to? The following organisations may be of some help: www.entitledto.co.uk/benefits-calculator www.turn2us.org.uk     **LEGAL SUPPORT** **AdviceNow** Provides legal support including easy-to-use information, legal self-help tools, and education and training to help people make sense of the law https://www.advicenow.org.uk/  **Support through Court** 600 dedicated volunteers, operating across England and Wales, helping people facing civil and family courts alone. Practical and emotional support guiding people through the complicated legal system. https://supportthroughcourt.org/  **Advocate** Matches members of the public who need free legal help with barristers who are willing to donate their time and expertise in deserving cases for those who are unable to obtain legal aid and cannot afford to pay. https://weareadvocate.org.uk/      **HOUSING ISSUES** These sites have lots of helpful information if your landlord is trying to evict you, you’re in mortgage arrears or have other housing related issues: - Shelter (in England, Scotland or Wales) - https://www.shelter.org.uk/ - Housing Advice NI - https://www.housingadviceni.org/ - Citizens Advice (not Northern Ireland, but it signposts to local NI community advice centres) - https://www.citizensadvice.org.uk/ - Your local Law Centre (not Scotland) - https://www.lawcentres.org.uk/ - Your local authority     **CARE FOR OLDER PEOPLE** **Age UK** Age UK's Advice Line is a free, confidential national telephone service for older people, as well as their families, friends, carers and professionals.  Age UK Advice Line: 0800 678 1602 Lines are open 8am-7pm, 365 days a year https://www.ageuk.org.uk/     **CARERS** **Carers UK** Expert information, advice and support for unpaid carers [https://www.carersuk.org/](https://www.carersuk.org/) - [Getting Started](https://support.stv.tv/support/getting-started?hsLang=en-gb) - [Fix a Problem](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#main-content) - [Issues with app](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#issues-with-app) - [Problems with playing shows](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#problems-with-playing-shows) - [Asking for a code](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#asking-for-a-code) - [Ad blocking](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#ad-blocking) - [Casting to your TV](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#casting-to-your-tv) - [Error codes](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#error-codes) - [Subscription & billing](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#main-content) - [STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#stv-player-and-stv-player-with-premier-sports) - [Managing your subscription](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#managing-your-subscription) - [Watching STV Player+ and STV Player+ with Premier Sports](https://support.stv.tv/support/subscription-billing?hsLang=en-gb#watching-stv-player-and-stv-player-with-premier-sports) - [Watching & Listening](https://support.stv.tv/support/watching-listening?hsLang=en-gb#main-content) - [General](https://support.stv.tv/support/watching-listening?hsLang=en-gb#general) - [Watching](https://support.stv.tv/support/watching-listening?hsLang=en-gb#watching) - [STV Radio](https://support.stv.tv/support/watching-listening?hsLang=en-gb#stv-radio) - [Subtitles, AD and VS](https://support.stv.tv/support/watching-listening?hsLang=en-gb#subtitles-ad-and-vs) - [Location issues](https://support.stv.tv/support/watching-listening?hsLang=en-gb#location-issues) - [Advertising](https://support.stv.tv/support/watching-listening?hsLang=en-gb#advertising) - [Warning and restrictions](https://support.stv.tv/support/watching-listening?hsLang=en-gb#warning-and-restrictions) - [Account](https://support.stv.tv/support/account?hsLang=en-gb) - [Advice & Helplines](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#main-content) - [Emmerdale](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#emmerdale) - [Coronation Street](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#coronation-street) - [Drama](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#drama) - [Factual](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#factual) - [Entertainment](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#entertainment) - [Other](https://support.stv.tv/support/advice-helplines?hsLang=en-gb#other) - [STV Player+](https://player.stv.tv/player-plus) - [STV Player VIP](https://player.stv.tv/player-vip) - [TV Guide](https://player.stv.tv/tvguide/) - [How to watch](https://support.stv.tv/) - [Competitions](https://competitions.stv.tv/) # STV Central Limited (company number SC172149) Cookie info: To find out how to manage cookies, see our [cookie policy](https://support.stv.tv/support/help-and-support-cookie-policy?hsLang=en-gb). 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