--- title: "STV Error: R1" description: This article describes steps to help with viewers facing R1 error code on STV Player --- [Skip to content](https://support.stv.tv/support/stv-error-r1#main-content) English - United Kingdom Show submenu for translations [![stv\_player\_logo\_vector (1)](https://support.stv.tv/hs-fs/hubfs/stv_player_logo_vector%20(1).png?width=197&height=68&name=stv_player_logo_vector%20(1).png)](https://player.stv.tv/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United Kingdom Show submenu for translations - [Contact us](https://player.stv.tv/info/contact) [Contact us](https://player.stv.tv/info/contact) Help and Support Centre - There are no suggestions because the search field is empty. 1. [Help and Support Centre](https://support.stv.tv/support?hsLang=en-gb) 2. [Fix a Problem](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb) 3. [Error codes](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#error-codes) 1 October 2025 # STV Error: R1 ## If you've encountered the error message "Oooops, it looks like something has gone wrong - STV Error: R1," this article will help you understand what's happening and how to resolve it.   This error typically indicates an issue related to your **IP address** or **internet connection**. Our system has detected something unusual that's preventing you from accessing the service correctly. **Solutions to 'STV Error: R1'** Here are the steps you should take to troubleshoot and resolve the 'STV Error: R1': - **Check for VPN Usage:** The most common cause of this error is using a **Virtual Private Network (VPN)**. VPNs can sometimes interfere with our system's ability to verify your location or connection, leading to the R1 error. **Action:** If you are currently using a VPN, please **disable it** and then try accessing the system again. - **Contact Your Internet Service Provider (ISP):** If you are **not** using a VPN and are still receiving the 'STV Error: R1' message, the problem likely lies with your **IP address**. There might be an issue with how your ISP has assigned or configured your IP address, or it could be flagged for an unusual activity. **Action:** Please reach out to your **Internet Service Provider (ISP)** directly. Explain that you are receiving an "STV Error: R1" message and that you suspect an issue with your IP address. They will be able to investigate and resolve any underlying network problems on their end. - **Reset your router**: You can also try resetting your router, if you turn this off for five minutes. In some instances this can fix the error message. **Action**: Please reset your router, you can normally do this via the router box itself. 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