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STV Error: R1

If you've encountered the error message "Oooops, it looks like something has gone wrong - STV Error: R1," this article will help you understand what's happening and how to resolve it.

 

This error typically indicates an issue related to your IP address or internet connection. Our system has detected something unusual that's preventing you from accessing the service correctly.

Solutions to 'STV Error: R1'

Here are the steps you should take to troubleshoot and resolve the 'STV Error: R1':

  1. Check for VPN Usage: The most common cause of this error is using a Virtual Private Network (VPN). VPNs can sometimes interfere with our system's ability to verify your location or connection, leading to the R1 error.
    • Action: If you are currently using a VPN, please disable it and then try accessing the system again.
  1. Contact Your Internet Service Provider (ISP): If you are not using a VPN and are still receiving the 'STV Error: R1' message, the problem likely lies with your IP address. There might be an issue with how your ISP has assigned or configured your IP address, or it could be flagged for an unusual activity.
    • Action: Please reach out to your Internet Service Provider (ISP) directly. Explain that you are receiving an "STV Error: R1" message and that you suspect an issue with your IP address. They will be able to investigate and resolve any underlying network problems on their end.

By following these steps, you should be able to resolve the 'STV Error: R1' and regain full access to our system.