--- title: My Android app gets stuck on the Welcome Screen description: My Android app gets stuck on the Welcome Screen on STV Player --- [Skip to content](https://support.stv.tv/support/my-android-app-gets-stuck-on-the-welcome-screen#main-content) English - United Kingdom Show submenu for translations [![stv\_player\_logo\_vector (1)](https://support.stv.tv/hs-fs/hubfs/stv_player_logo_vector%20(1).png?width=197&height=68&name=stv_player_logo_vector%20(1).png)](https://player.stv.tv/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United Kingdom Show submenu for translations - [Contact us](https://player.stv.tv/info/contact) [Contact us](https://player.stv.tv/info/contact) Help and Support Centre - There are no suggestions because the search field is empty. 1. [Help and Support Centre](https://support.stv.tv/support?hsLang=en-gb) 2. [Fix a Problem](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb) 3. [Issues with app](https://support.stv.tv/support/fix-a-problem?hsLang=en-gb#issues-with-app) 2 April 2025 # My Android app gets stuck on the Welcome Screen For those using the Android version of the STV Player app, you may encounter a situation where you get stuck on the welcome screen - with the spinner constantly spinning - and are unable to progress into the app. To resolve first try clearing the Data and Cache for the app: There are a couple of ways to do this depending on the device you are using: **Option 1:** 1. Go to STV Player Icon, either on your home screen or within the application menu. 2. Long press on the icon 3. Click on App info 4. Click on Storage 5. Click clear cache and clear storage 6. Press back 7. Click on Force stop at the top 8. Restarting the app should prompt login **Option 2:** 1. Go to Settings via the App Launcher 2. Find Apps and click on it 3. Fine STV Player and click on it 4. Force stop the app at the top 5. Click on Storage 6. Click clear data and clear cache 7. Return to App launcher and open STV Player 8. Login should be prompted. If this doesn't resolve the issue for you then try: - Deleting the STV app from your device - Reboot your device - Reinstall the STV app Hopefully, this will resolve the issue for you. 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