Why can't I watch Premier Sports channels on STV Player?

A STV Player+ with Premier Sports subscription is required to watch Premier Sports on STV Player. For more information visit What's included in a subscription and for supported devices visit here.

If you believe you have a STV Player+ Premier Sports subscription and you are unable to access the Premier Sports channels follow these troubleshooting steps:

Step 1: Refresh your subscription details
Step 2: Check your subscription status
Step 3: Verify your subscription email details

Step 1: Refresh your subscription details:

Log out of the app and log back in.
Reboot your device and restart your Wi-Fi router.

Step 2: Check your subscription status:

Check your subscription status (manage your subscription via your account settings)
For additional directions on checking this status, go to 'Checking that your subscription is still active'

Step 3: Verify your subscription email details:

If you signed up via one of the following:

STV Player iOS app:

Look for emails from no_reply@email.apple.com with the subject line "Your subscription confirmation" or "Your invoice from Apple." This will show your Apple ID email address, which may differ from the one linked to your STV account.

STV website:

Check the receipt you received from STV Central Ltd, which will come from @stripe.com (our payment partner). The email address this receipt was sent to is the one you'll use to sign into STV Player.

STV Player Android app:

Look for confirmation emails from the Google Play Store or check your Google Play account for subscription details.

STV Player app on an Amazon device:

Look for confirmation emails from the Amazon or check your Amazon account for subscription details.

Checking that your subscription is still active:

You’ll receive an email each time your subscription renews successfully. If you can't find this email, try the following if you signed up via:

STV Player iOS app:

Go to Settings on a device linked to your Apple account. Under the Subscriptions & Billing choose Manage Subscription - your current subscription level will be shown

STV website:

Visit my.stv.tv/plan to view your current subscription details and manage your plan.

STV Player Android app:

Using our app on your Android device go to Settings >Subscriptions & Billing > Manage Subscription - your current subscription level will be shown

STV Player app on an Amazon device:

Using our app on your Amazon device, go to Settings > Subscriptions - your current subscription level will be shown

STV Player app on a Google TV device:

Using our app on your Google TV device, go to Settings > Subscriptions - your current subscription level will be shown

If you're still having trouble after trying these steps, please contact our Viewer Enquiries team for further assistance.