We use geo-location services to determine where you are located - we need to do this as some of our services are only available in our broadcast areas.

Some things that might stop your location being reported correctly:

  • VPN - Using a VPN can stop your location being reported correctly - try turning off any VPN software you may have.
  • Your data or internet provider may be masking you location as they use servers in a different location - try using a different WiFi network to see if this resolves the issue.
    You can also try using an online service, such as whatismyipaddress.com to see where internet provider is locating you.
  • Ensure that you have allowed for the STV Player App to use your location in your mobile apps and tablets settings.